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Storage Authors: Pat Romanski, Sven Olav Lund, Lana Tannir, Liz McMillan, Elizabeth White

Related Topics: ILM Consulting, Virtual Instruments

ILMC: Article

Virtual Instruments: “One of the Best Kept Secrets in the IT World”

How knowing the granularity of a millisecond or faulty cable can save millions

VP of Operations concludes, "I get it! We've been investing in hardware worth more than a million pounds to bring the performance latency of our Datawarehouse down by 10 milliseconds when all the time I just needed to replace a cable!"

In this last week of customer visits I was astounded to have the above sentence said to me on two separate occasions by two separate companies. What really took me aback was that this is exactly how I felt prior to joining Virtual Instruments as a Solutions Consultant six months ago. It’s a bold claim but one I will certainly stand by and challenge to prove to anyone (feel free to send me a PM on LinkedIn).

For example at a recent POV engagement with a VP of Operations, we demonstrated how Virtual Instruments’ solution had pinpointed problems with ports that were connected to their critical Datawarehouse environment as well as their tape back up library. We were able to conclude that the issue related to slightly damaged cables and that replacing them would solve a lot of the performance problems they had faced with their Datawarehouse and Backups. It was at this point that the VP of Operations concluded with the words, “I get it! We’ve been investing in hardware worth more than a million pounds to bring the performance latency of our Datawarehouse down by 10 milliseconds when all the time I just needed to replace a cable!”

Another compelling example I faced this week further showcased how our solution emanates from the ‘weeds’ of the cable to the criticality of a company’s business continuance. Speaking to the customer’s Storage Engineer, he described how VI’s VirtualWisdom had reported occasional Loss of Sync on several ports that are part of the corporation’s critical DR and replication process. He explained how he went to the datacenter to see if the ports were okay whereupon his arrival one of the SFPs failed at that very moment in front of his own eyes. He was able to quickly replace the SFP, hence avoiding any outages or performance degradation.

- On one level the Storage Engineer had proactively remediated an issue that would have left him with an immense number of sleepless nights, problem fixing on the SAN and replication process.

- On the application level the performance degradation was avoided and its availability was maintained.

- On the business level, which has invested millions of dollars in ensuring business continuity in the event of any disaster or outage, this simple remediation allowed them to proceed without disruption.

It would be interesting to hear others and their examples and experiences of such incidences. News is travelling fast such that at the recent SNW event, the Virtual Instruments booth was literally bombarded with interest.

One of the best kept secrets in the IT World? Not for long I guess!

More Stories By Archie Hendryx

SAN, NAS, Back Up / Recovery & Virtualisation Specialist.